Return and Refund Policy

At Anyaramayeva, customer satisfaction is at the heart of everything we do. We strive to make your shopping experience seamless and worry-free, which is why we offer a clear, fair, and customer-first return and refund policy. Our goal is to ensure you feel confident and secure when shopping with us at anyaramayeva.

No Restocking Fees
We believe returns should be simple and stress-free. That’s why we offer returns and exchanges without any restocking fees. You can request a return or exchange without worrying about additional charges, making it easier for you to shop with confidence.

30-Day Free Returns and Exchanges
We offer a 30-day free return and exchange policy. If you are not completely satisfied with your purchase, you may return or exchange the item within 30 days from the date of delivery.

To be eligible for a return or exchange, items must be in their original condition—unworn, unwashed, and with all original tags attached. Products that are damaged due to misuse or negligence may not qualify for a free return or exchange.

Return Shipping Costs
To make the process even more transparent:

  • For defective, damaged, or incorrect items: Anyaramayeva will cover the return shipping costs.

  • For regular returns (such as size issues or change of mind): Customers are responsible for the return shipping fees.

We recommend using a trackable shipping service for returns to ensure that your item is safely delivered back to us.

How to Initiate a Return or Exchange
If you wish to return or exchange an item, please contact our customer service team first to obtain return instructions.
You can reach us via:

Our team will guide you through the process and provide you with the return address and necessary details.

Please do not send returns without prior communication, as they may not be processed correctly.

Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.

If you do not see the refund within this timeframe, we recommend checking with your bank or credit card company, as processing times can vary.

Exceptions
Some items may not be eligible for return due to hygiene reasons (such as intimate apparel) unless they are faulty. Please refer to the product page for any specific notes regarding return eligibility.

Contact Us
If you have any questions about our Return and Refund Policy, feel free to contact us. We are here to help!

  • Email: [email protected]

  • Phone: +1 780-452-1234

  • Address: 13310 111 Ave NW, Edmonton, AB T5M 2M7, Canada