Frequently Asked Questions (FAQ)
1. What sizes do your products come in?
We offer clothing sizes to ensure that every woman can find the perfect fit when shopping for clothing. Size charts are available on clothing product pages. We recommend that you check the size guide before purchasing to ensure that you find the best size for your body type.
2. How can I track my order?
Once your order is processed and shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery. If you have any issues tracking your order, feel free to contact our customer support team.
3. Do you offer international shipping?
Currently, we only offer shipping within Canada. We are working to expand our shipping options and hope to offer international shipping in the near future. We encourage you to stay updated by checking our website for any future changes.
4. How can I return or exchange an item?
If you're not completely satisfied with your purchase, we offer a return and exchange policy. You can return items within 30 days of receiving them, provided they are unused, unwashed, and in their original condition. Please refer to our return policy on the website for further details and to initiate the return process.
5. What payment methods do you accept?
We currently accept payments via PayPal, Visa, and Mastercard. These are secure and widely used payment methods that ensure your transaction is safe. Unfortunately, we do not accept other payment methods such as debit cards or third-party payment services.
6. Can I change my order after it's been placed?
Once an order is placed, it is processed immediately to ensure timely delivery. If you need to make changes to your order, please contact our customer service team as soon as possible. While we may not be able to modify your order after it’s been processed, we will do our best to accommodate your request.
7. Are your products ethically made?
Yes, we take great pride in ensuring that all our products are made with care and respect for the environment. We work with skilled artisans and use sustainable materials wherever possible. Our brand is committed to ethical fashion practices that prioritize quality and responsibility.
8. How long will it take to receive my order?
Shipping times vary depending on your location. Typically, orders within Canada are processed and shipped within 1-3 business days, and delivery may take an additional 5-7 business days, depending on the shipping method chosen. For further details, please check the estimated shipping time at checkout.
9. I received a damaged item. What should I do?
We apologize for any inconvenience caused. If you receive a damaged or defective item, please contact our customer service team immediately. We will assist you with the return or exchange process and ensure that the issue is resolved quickly.
10. Do you offer gift cards?
At this time, we do not offer gift cards. However, we are considering adding this feature in the future, so please check our website for updates.